At PSD, we set specific performance targets so that we may objectively measure the effectiveness of our service delivery to our various customers. Hotlines We will answer calls within 15 seconds greet all callers and identify ourselves respond to voice mails by the next working day Emails We will acknowledge receipt of emails by the next working day  reply within 3* working days     Letters/faxes We will reply within 3* working days  * For complex enquiries which require a longer response time, we will give an interim reply within 3 working days and a full reply within 7 working days. Circulars on the Government Intranet We will upload PSD circulars to the Government Intranet within the sameday of its issue. Desk Head Services We will reply within 3# working days. # If more time is needed to resolve the issue, we will give an interim reply within 3 working days and the full reply within 7 working days. PS21 We will reply to general feedback/enquiries relating to PS21 Office within 3 working days. We will refer feedback/enquiries relating to other ministries, agencies or departments within 3 working days. TEC Services We will acknowledge receipt of TEC proposals by the next working day contact the proposer within 14 working days from the date of acknowledgement of the proposal recommend proposals for rejection or trail testing within 9 months of the receipt of the proposal Outcome of Scholarship Interviews We will inform candidates of the outcome of interviews within 5 working days. Recruitment of New Officers We will make an offer to successful candidates within 2 weeks of the date of the interview.