Service Commitment

Calls

Calls

Answer calls within 30 seconds and respond to voice mails by the next working day.

Emails and Online Feedback

Feedback and Enquiries

Respond within 3 working days* from the date of receipt. Depending on the complexity of the issue, we may take up to 3 weeks.
If we need more time, we will give an interim reply.
*Working days refer to Mondays to Fridays, excluding public holidays.

Job Applications

Job Applications

Make an offer to successful candidates within 2 weeks of the date of interview