Criteria on opening a ServiceSG Centre, most used services and future plans for new centres

Parliament Sitting: 2 March 2026

Ms Valerie Lee: To ask the Prime Minister and Minister for Finance (a) what are the criteria used to determine the location and establishment of ServiceSG Centres; (b) which services at ServiceSG Centres currently record the highest frequency of usage; and (c) what are the rollout plans for new ServiceSG Centres from 2026 to 2028, including the projected number and their intended locations.

Written Reply by Mr Chan Chun Sing, Coordinating Minister for Public Services and Minister-in-charge of the Public Service

ServiceSG seeks to integrate services across agencies to make public service delivery more accessible and inclusive. The Public Service adopts a “digital first, but not digital only” approach. For the majority of citizens who are digitally savvy, they can navigate public services and complete their transactions via the agency websites or on integrated service delivery channels like LifeSG.

For citizens who may need additional support with digital transactions, ServiceSG Centres provide face-to-face support for close to 600 services across more than 25 agencies so that these citizens can complete their government transactions with more confidence. Some of the frequently used services by citizens who require assistance at ServiceSG Centres include Singpass-related transactions such as downloading the Singpass App, creation or reset of Singpass account, CPF-related transactions such as nominations and account enquiries, and HDB services including rental flat maintenance matters and carpark applications.

Since 2021, ServiceSG has expanded across Singapore, establishing 10 centres island-wide. We will progressively expand the number of centres in tandem with the needs of residents, while being prudent in the use of fiscal resources. We determine where to set up our centres based on several considerations, including population density and demographics, and prioritise areas that are less well served by government services and/or have growing populations of residents who require additional support with digital transactions.