End of Circuit Breaker: Public Service adopts phased approach to re-opening physical service centres and public facilities

25 May 2020

The Multi-Ministry Taskforce announced on 19 May 2020 its decision to exit the Circuit Breaker and resume activities in phases from 2 June 2020. 

2 The Public Service has remained operational during the Circuit Breaker period, with the majority of the public service workforce telecommuting. Essential services have also continued during the entire Circuit Breaker period. However, to achieve the objective of safe distancing, the Public Service has delivered its services using digital means as the primary mode of service delivery and scaled down or temporarily closed physical counter service centres and deferred non-urgent physical service appointments, during the Circuit Breaker period. 

3 As we enter the post Circuit Breaker period, the safety and health of the public and all public officers remains our utmost priority. In tandem with the phased approach of resuming activities post Circuit Breaker at the national level, the Public Service will similarly resume the delivery of services at physical service touchpoints and facilities gradually and in phases, in order to safeguard public health and minimise the risk of community transmission of COVID-19.  

4 For the immediate post Circuit Breaker period in Phase One (“Safe Re-opening”), selected government service centres (e.g service centres relating to housing and property, immigration and registration, CPF, employment and tax issues) will resume the physical delivery of services in a limited and controlled manner, such as by appointments only. The Courts will also resume hearing of cases and, where possible and appropriate, hearings will be conducted using remote communication technology.  

5 However, to safeguard public health, the Public Service will continue to keep the majority of its service centres closed in Phase One, and use digital means as the primary mode of providing services. The majority of the Public Service workforce will also continue to work from home. For more information on access to services and relevant appointments, the public can check the relevant agencies’ websites.  Refer to Annex A for more details of the service centres. 

6 In line with the objective of reducing social interaction, all other public sector social, sports and arts facilities will remain closed. These include libraries, Community Clubs (CC), Residents’ Committee centres, museums, art galleries/performance venues and SportSG facilities. Similarly, sport and fitness facilities, beaches, playgrounds, dog runs, barbecue pits, camping sites and event facilities at gardens, parks and open spaces will remain closed. However, the public can still apply for financial assistance at all CCs, and reset their SingPass at selected CCs. From 2 - 14 June, the public can also collect reusable masks from vending machines at the CCs. 

7 To ensure a safe working environment, all government agencies will also put in place a safe management system to protect staff. This includes implementation of work from home arrangements, staggered working hours, shift or split team arrangements, safe distancing at work, regular disinfection of common touchpoints and equipment, and avoiding physical meetings and activities during and after office hours. We urge all visitors to observe Safe Management measures during their transactions, i.e. reschedule appointments if they are unwell, wear a mask at all times, and register their visits via the SafeEntry app.  
  
8 The Public Service will gradually re-open more of its physical service centres and facilities in Phase Two (“Safe Transition”) and Phase Three (“Safe Nation”) in tandem with the overall pace of resumption of activities at the national level. However, even in Phase Three, we must remain vigilant and make ongoing efforts to minimise the risk of community spread of COVID-19. Hence, the Public Service will also continue to step up its efforts to promote digital literacy and to empower citizens to use digital means to access more and more public services, including promoting digital services to senior citizens.  


Annex A
List of Government Service Centres’ Operations 

Note: Members of public are encouraged to continue to access government services digitally. Please refer to the relevant agencies’ website for updates on access to services and making relevant appointments.


A) Service Centres that were opened for essential services during Circuit Breaker Period and will remain open

S/n

Agency

Remarks

1

Agency for Integrated Care (AIC)

7 AIC Links at hospital institutions

·       Changi General Hospital (CGH)

·       Khoo Teck Puat Hospital (KTPH)

·       National University Hospital (NUH)

·       Ng Teng Fong General Hospital (NTFGH)

·       Sengkang Community Hospital (SKH)

·       Singapore General Hospital (SGH)

·       Tan Tock Seng Hospital (TTSH)

2

Civil Aviation Authority of Singapore (CAAS)

My Personnel Licensing (PEL) Hub

3

Health Promotion Board (HPB)

School Dental Centre @ HPB building1

4

Health Science Authority (HSA)

Bloodbanks

·       Bloodbank@HSA (Outram)

·       Dhoby Ghaut MRT Station

·       Woodlands Civic Centre

·       Westgate Tower

5

Housing & Development Board (HDB)

HDB Hub - By appointment only

6

Immigration & Checkpoints Authority (ICA)

ICA Services Centre - By appointment only

7

Judiciary - Supreme Court, State Courts and Family Justice Courts

Hearings will resume. Where possible and appropriate, hearings will be conducted using remote communications technology.

8

Majlis Ugama Islam Singapura (MUIS)

MUIS Counter Services at Singapore Islamic Hub

9

Ministry of Culture, Community and Youth (MCCY)

·       Registry of Muslim Marriages - By appointment only

·       Syariah Court - Hearing of cases will resume

10

Ministry of Defence (MINDEF)

Central Manpower Base (CMPB) for pre-enlistment processing

11

Ministry of Foreign Affairs (MFA)

Consular Services Counter at MFA HQ - By appointment only

12

Ministry of Law (Minlaw)

Ministry of Law Services Centre

13

Ministry of Manpower (MOM)

MOM Services Centre

14

Ministry of Social and Family Development (MSF)

·       All 24 Social Services Offices

·       Registry of Marriages - By appointment only

15

National Environment Agency (NEA)

·       Mandai Crematorium & Columbarium Booking Office

·       Mandai Crematorium Ash Collection Centre

·       Choa Chu Kang Cemetery Booking Office

·       Choa Chu Kang Columbarium Booking Office

16

Prime Minister’s Office - Elections Department (ELD)

ELD HQ

17

Singapore Civil Defence Force (SCDF)

SCDF Customer Service Centre

18

Singapore Customs

·       Customs Operations Command Service Centre - by appointment only

·       Customs Tax Payment Office, Changi Airport Terminal 1

·       Goods and Services Tax (GST) Refund Counter, Changi Airport Terminal 1

·       Customs Tax Payment Office, Changi Airport Terminal 3

·       Goods and Services Tax (GST) Refund Counter, Changi Airport Terminal 3

·       Customs Tax Payment Office, Tanah Merah Ferry Terminal

·       Customs Tax Payment Office, Woodlands Checkpoint

·       Customs Tax Payment Office, Tuas Checkpoint

19

Singapore Police Force (SPF)

·       Neighbourhood Police Centres

·       Neighbourhood Police Posts

·       Police Licensing & Regulatory Department – By appointment only

·       Other Service Centres - Traffic Police, Certificate of Clearance Office, Found and Unclaimed Property Office

20

Workforce Singapore (WSG)

All Careers Connect Centres

·       Careers Connect @ Lifelong Learning Institute (Paya Lebar)

·       Careers Connect @ Our Tampines Hub

·       Careers Connect @ Woodlands Civic Centre 



B) Service Centres that were closed and will resume by appointments only

S/n

Agency

Remarks

1

Civil Aviation Authority of Singapore (CAAS)

CAAS Examination Centre

2

Central Provident Fund Board (CPFB)

5 CPF Service Centres

3

Housing & Development Board (HDB)

Service counters at HDB Hub and HDB Branches

4

Health Promotion Board (HPB)

Student Health Centre

5

Inland Revenue Authority of Singapore (IRAS)

Taxpayer and Business Service Centre at Revenue House

6

Ministry of Defence (MINDEF)

Kranji and Maju Fitness Conditioning Centres (FCC) for pre-enlistee Individual Physical Proficiency Test (IPPT)

7

Ministry of Manpower (MOM)

Employment Pass Services Centre (EPSC)

8

National Environment Agency (NEA)

One-stop Information and Service Centre for Hawkers at HDB Hub

9

Singapore Land Authority (SLA)

SLA counters for land titles transactions in the Taxpayer and Business Service Centre at Revenue House



C) Selected Service Centres that were closed and will resume (i.e. not by appointment)

S/n

Agency

Remarks

1

Health Promotion Board (HPB)

Selected Dental Clinics in schools



D) Service Centres that will remain closed

S/n

Agency

Remarks

1

Accounting and Corporate Regulatory Authority (ACRA)

ACRA Service Counters at Revenue House

2

Attorney-General’s Chambers (AGC)

AGC Service Counters at Upper Pickering Street

3

Building and Construction Authority (BCA)

BCA Service Centre

4

Council for Estate Agencies (CEA)

CEA Office

5

Corrupt Practices Investigation Bureau (CPIB)

Corruption Reporting & Heritage Centre (CRHC)

6

Institute of Technical Education (ITE)

All Customer & Visitor Centres2

7

Intellectual Property Office of Singapore (IPOS)

IPOS Service Centre

8

JTC Corporation (JTC)

JTC Service Centre

9

Land Transport Authority (LTA)

LTA Customer Service Centre at Sin Ming

10

Ministry of Defence (MINDEF)

·       Fitness Conditioning Centres (FCCs) for NSmen Individual Physical Proficiency Tests (IPPT)

·       Recruitment Centres

11

Ministry of Education (MOE)

MOE Customer Service Centre

12

Nanyang Polytechnic (NYP)

Student Information & Service Centre

13

National Environment Agency (NEA)

·       Choa Chu Kang Exhumation Office

·       NEA Customer Service Centre at Environment Building

14

Ngee Ann Polytechnic (NP)

Student Services and Visitors Centre (SSVC)

15

Republic Polytechnic (RP)

RP One Stop Centre

16

Singapore Food Agency (SFA)

SFA Service Counter at Environment Building

17

Singapore Polytechnic (SP)

One Stop Centre

18

Singapore Tourism Board (STB)

Singapore Visitor Centre

19

Temasek Polytechnic (TP)

Student Services Centre

20

Urban Redevelopment Authority (URA)

The URA Centre



E) Public sector social, sports and arts facilities that will remain closed

S/n

Agency

Remarks

1

Housing & Development Board (HDB)

·       LivingSpace Gallery at HDB Hub

·       My Nice Home Gallery at HDB Hub

·       Punggol Discovery Cube

 

2

ISEAS- Yusof Ishak Institute (ISEAS)

ISEAS Library

3

National Arts Council (NAC)

All arts facilities and venues, including all indoor and outdoor performance venues (e.g. theatres, concert halls, blackboxes), museums and art galleries

·       However, to support the continued artmaking, cultivation of audiences, and professional upgrading of our community even during Phase 1, NAC will make available two black box spaces at Goodman Arts Centre (GAC) and Stamford Arts Centre (SAC) at subsidised rates to the community, for the digital production and recording of performances, masterclasses and courses. More details will be made available on the NAC website ( www.nac.gov.sg ) on 26 May 2020.

4

National Heritage Board (NHB)

All museums and heritage institutions (HIs)

5

National Library Board (NLB)

All public libraries, National Library Building, National Archives of Singapore and Former Ford Factory

6

National Parks Board (NParks)

All sport and fitness facilities, beaches, playgrounds, dog runs, barbecue pits, camping sites and event facilities at gardens, parks and open spaces

7

People’s Association (PA)

All Community Clubs (CCs) and Residents’ Committee centres (RCs)

·       However, public can still apply for financial assistance at all CCs, and reset their SingPass at selected CCs

·       From 2 - 14 June, the public can also collect reusable masks from vending machines at the CCs

8

PUB, Singapore’s National Water Agency (PUB)

·       Marina Barrage Visitor Centre (MBVC)

·       NEWater Visitor Centre (NVC)

9

Science Centre Singapore (SCS)

Science Centre

10

Sentosa Development Corporation (SDC)

All ticketing counters in Sentosa

11

Sport Singapore (SportSG)

All SportSG facilities 

12

Urban Redevelopment Authority (URA)

Singapore City Gallery

 

 

 


[1] During the Circuit Breaker period, the School Dental Centre is open for dental emergencies only. After the Circuit Breaker period, it will resume selected services by appointment only.
[2] While the Customer & Visitor Centres are closed, if there is a need to visit us, please make an appointment with us first, and we will assess the request.