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ServiceSG, citizens' first-stop for government services
SERVICESG

A first-stop government service concierge that places citizens’ needs at the centre

ServiceSG

ServiceSG logo

ServiceSG aims to serve citizens with heart and empathy. We are committed to serve citizens better through a more seamless and personalised delivery of key government services across multiple agencies through our ServiceSG digital, phone and physical channels.


Our Logo
Serving citizens with heart is at the centre of what we do. The concept of the logo revolves around a stylised heart consisting of the letters “C” for citizens and “G” for government that replaces the letter “V” in ServiceSG. The logo represents government’s ongoing commitment to serve citizens with care and empathy; going the extra mile to ensure that we deliver service excellence beyond the citizen’s expectation.

 

 

ServiceSG Centres

We are expanding our ServiceSG pilot to new locations!

Started in 2018, the original Integrated Public Service Centre (IPSC) pilot at Our Tampines Hub (IPSC@OTH) successfully demonstrated the feasibility of providing over 400 frequently used services across government agencies in a single physical location. It achieved greater citizen satisfaction by being a ‘first-stop’ integrated government services centre conveniently located in a residential area.

ServiceSG, citizens' first-stop for government services

ServiceSG Centre

 

ServiceSG centre, a first-stop integrated government services Centre conveniently located in a residential area.

ServiceSG@CC

To bring integrated services closer to citizens, we will be setting up smaller ServiceSG Centres at community centres called ServiceSG@CC. As a start, ServiceSG@CC will provide 200 frequently used government services. Citizens can also access digital kiosks onsite to access government services.

We have launched three ServiceSG@CC sites. By the end of 2022, a bigger-scale ServiceSG Centre will be launched at One Punggol Hub.

Come Visit ServiceSG

 

ServiceSG Centres

Opening Hours:
Mon - Sun: 9am to 6pm
Closed on Public Holidays

ServiceSG Centre Our Tampines Hub 
1 Tampines Walk
Singapore 528523

ServiceSG Centre One Punggol
1 Punggol Drive
Singapore 828629

 

ServiceSG@CC Sites

Opening Hours:
Mon - Sun: 10am to 6pm
Closed on Public Holidays

ServiceSG@Nee Soon Central Community Club
Northpoint City
(Near Berth B8 in Yishun Bus Interchange)
1 North Point Drive
Singapore 768019

ServiceSG@Kampong Chai Chee Community Club
Heartbeat@Bedok
11 Bedok North Street 1
Singapore 469662

ServiceSG@The Frontier Community Club
The Frontier Community Place
60 Jurong West Central 3
Singapore 648346

Join ServiceSG

Have a passion for service? Find out how you can join us in making a difference in delivering great public service to the citizens.

 

Kim Ho, Centre Head (ServiceSG@CC Kg Chai Chee)

"At Kampong Chai Chee CC, many of the residents we serve are seniors. Some of them knew what they need before coming to us, others needed advice because they were facing multiple issues. And there are also some who just needed someone to talk to."

Kim Ho
Centre Head
(ServiceSG@CC Kg Chai Chee)

sabrena abdullah servicesg nee soon central cc

"I feel a sense of satisfaction whenever I can help the residents, especially seniors. Even if it’s something that appears very simple to us, it can be very challenging for them. Therefore, I’m very happy to be able to help them with their needs."

Sabrena Abdullah
ServiceSG@CC Nee Soon Central CC

Service In Action

Passport to Service ExcellenceHow to Deliver “Wow” Through ServiceTough Customers? No Sweat!What is Your Most Memorable (Best or Worst) Customer Service Encounter Ever?

Passport to Service Excellence

Raising service capabilities in the Public Service.

How to Deliver “Wow” Through Service

It’s about creating a service culture.

Tough Customers? No Sweat!

Singaporeans love sounding off about poor service, but don’t make great customers themselves. Two award-winning customer service officers share experiences on dealing with difficult customers.

What is Your Most Memorable (Best or Worst) Customer Service Encounter Ever?

Public officers share their most memorable customer service encounters ever, both the good and the bad ones