Our Service Commitment

We aim to:

Calls

Calls

  • Answer calls within 30 seconds
  • Respond to voice mails by the next working day.

 

 

Feedback and Enquiries

Feedback and
Enquiries

  • Respond to emails and online feedback within 3-5 days
    If we need more time, we will give an interim reply within 3 working days and a full reply within 3 weeks.
  • Respond to letters and faxes within 10-14 days
    If we need more time, we will give an interim reply within 10 – 14 working days and a full reply within 1 month.

 

 

Job Applications

Job Applications

  • Make an offer to successful candidates within 2 weeks of the date of interview