Reply to Forum Letter “Why are the administrative procedures for will executors so complex?”

We thank Ms Tan Ying Wen for sharing her experience on managing her late father’s estate in the ZB forum letter, “Why are the administrative procedures for will executors so complex?” (9 Sep 2024).

The Government is committed to continuously improve and deliver better services for citizens. We agree with Ms Tan that more could be done to support bereaved family members in managing post-death estate settlement. Together with the Monetary Authority of Singapore, we will look into Ms Tan’s feedback with regard to the settlement of a deceased’s banking accounts and death benefits under insurance policies.

Launched in January 2020, Public Service Division’s (PSD) My Legacy@LifeSG currently serves as the government’s one-stop platform for citizens to access legacy planning and end-of-life related information and services. Starting with the simplification of the death registration process and the electronic download of the digital death certification on My Legacy, the intent is for My Legacy@LifeSG to facilitate citizens to access more post-death services on a single platform without having to go to multiple Government agencies. PSD will continue to work on improving the effectiveness and user-friendliness of My Legacy@LifeSG, and work with various stakeholders to further streamline and simplify procedures related to post-death matters. We hope this will help ensure bereaved families receive better support during their difficult time.

Goh Lay Yen
Director (Service Transformation & Planning), ServiceSG
Public Service Division
Prime Minister’s Office