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Public Service Division

Transforming how we work as One Public Service

We have embraced innovative technology, streamlined our services and pursued partnerships to deliver better services as One Public Service.

Last updated 28 October 2025

Transforming how we work as One Public Service

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Driving a citizen-centric approach to service delivery

ServiceSG has been working across Government to integrate and organise public services around citizens’ key life moments, and delivering them through an omni-channel network of service centres, a central call centre and the LifeSG platform.

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Making it easier for couples to say 'I do'

The Registry of Marriages and Registry of Muslim Marriages have digitalised marriage services and launched a one-stop portal that simplifies pre-solemnisation processes. This allows couples to focus on what truly matters – building a strong foundation for their marriage.

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Transforming border clearance and security

The Immigration and Checkpoints Authority has introduced passport-less immigration clearance for Singapore residents, and fully automated clearance to all travellers. These have resulted in faster immigration clearance for travellers and enhanced security measures.

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Partnering citizens, communities and organisations

From consulting to co-creating and co-delivering solutions, we are partnering citizens, communities and organisations to shape a better Singapore. The formation of the Singapore Government Partnerships Office signals our commitment to further strengthen our partnerships.