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Public Service Division

Transforming how we work as One Public Service

We have embraced innovative technology, streamlined our services and pursued partnerships to deliver better services as One Public Service.

Last updated 1 July 2026

Transforming how we work as One Public Service

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Trusted Digital Concierge for G2C services

Developed by ServiceSG, GovTech and MDDI in collaboration with OpenAI, chat.gov.sg answers citizens’ queries on government services simply and makes personalised recommendations based on their needs and circumstances.

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Making it easier for couples to say 'I do'

The Registry of Marriages and Registry of Muslim Marriages have digitalised marriage services and launched a one-stop portal that simplifies pre-solemnisation processes. This allows couples to focus on what truly matters – building a strong foundation for their marriage.

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Transforming border clearance and security

The Immigration and Checkpoints Authority has introduced passport-less immigration clearance for Singapore residents, and fully automated clearance to all travellers. These have resulted in faster immigration clearance for travellers and enhanced security measures.

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Partnering citizens, communities and organisations

From consulting to co-creating and co-delivering solutions, we are partnering citizens, communities and organisations to shape a better Singapore. The formation of the Singapore Government Partnerships Office signals our commitment to further strengthen our partnerships.