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Public Service Division

Our Stories

Explore projects that anticipate emerging needs and prepare Singapore for future challenges.

143 items

queueing vs electronic disbursement of passport

16 October 2026

Reinventing the Passport and Identity Card Collection Journey

At the new ICA Services Centre, eligible residents can collect their passports and Identity Cards in about five minutes. Behind that simple experience is a major rethink of service delivery, powered by robotics, biometrics, automation and officers trained for more complex, human-centred work.

Preparing for the Future: Ideas and projects preparing Singapore for what’s next., Technology: Tech and AI helping officers work smarter and serve better.
image of sketched pulau ubin

15 October 2026

Singapore Built Land Below Sea Level. Here is Why That Matters.

At Pulau Tekong, Singapore’s first polder is turning a land-scarce nation’s constraints into capability—using less sand, automated water management systems, and close interagency collaboration to create new land while preparing for a more climate-uncertain future.

Preparing for the Future: Ideas and projects preparing Singapore for what’s next.
a lady putting on a face mask

29 September 2026

6 Tips for Hazy Days

Protect yourself during the haze season with these handy tips.

Beyond Work: How officers recharge, pursue passions and stay well beyond the office.
Team Transformation’s five mascots celebrate together in a brightly lit stadium: Bridget the Bridge-Building Bear, Farah the Forward-Thinking Falcon wearing futuristic goggles, Sophie the Skill-Building Squirrel wearing headphones, Lucas the Lead Innovator Lion, and Dexter the Digitally-Adept Dolphin. Dressed in matching football kits, they pose beside a large golden trophy beneath the words “Transformation World Cup 2046: The Dream Team.”

23 September 2026

Transformation World Cup 2046

Last month, we challenged officers to build their dream teams to tackle one of three challenges — delivering better citizen services, driving confident AI adoption or preparing for the future. Now, the results are in! Read more to discover how our Top 5 winners brought together different strengths to tackle the challenges with creativity.

Technology: Tech and AI helping officers work smarter and serve better.
a lady in office attire juggling roles

9 September 2026

Caught in the Middle? 10 Ways to Better Manage Upwards, Downwards, and Sideways

Strategy, ground realities and competing requests often meet at the middle manager’s desk. Here are 10 practical tips to help them lead with greater clarity, focus and confidence.

Growth Journeys: From first steps to new heights—how officers grow their careers.
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4 September 2026

Be the Colleague Everyone Wants on Their Team: Here’s How

Some colleagues make teamwork feel effortless. Here are eight small but powerful habits that build trust, reduce friction and make you someone others genuinely want on their team.

Growth Journeys: From first steps to new heights—how officers grow their careers.
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14 August 2026

How Singapore is Future-Proofing Its Power Supply

Electricity may fade into the background when it works, but keeping Singapore powered takes constant planning. Here is how the country is building an energy system ready for supply shocks, cyber threats, and an evolving future.

Preparing for the Future: Ideas and projects preparing Singapore for what’s next.
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12 August 2026

From Lab to Rubble: How Cyborg Cockroaches Saved Lives

Cockroaches are not the first thing that comes to mind in disaster relief. But in earthquake-hit Myanmar, cyborg insects helped Singapore’s Operation Lionheart team search spaces too small and dangerous for rescuers to enter.

Technology: Tech and AI helping officers work smarter and serve better.
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6 August 2026

Team Transformation: Playing to Every Strength with AI

Every year we mark is a year closer to SG100. The Public Sector Transformation World Cup 2046 imagines a stop along the way — and what it takes to get there: staying career fit, growing our strengths, and putting AI to work in how we serve.

Preparing for the Future: Ideas and projects preparing Singapore for what’s next.
Illustration of three colleagues gathered around a smiling AI robot intern working on a laptop. The title reads "IF AI Was Your Intern", with the message: "The best intern doesn't replace the team. It helps the team do their best work."

20 July 2026

If AI Was Your Intern

What if AI joined your team as the newest intern? Through the eyes of a real-life intern, discover how AI can take on repetitive work, creating more time for learning, collaboration and better decision-making.

Technology: Tech and AI helping officers work smarter and serve better.